Energy rights

If you can’t afford your bills, contact the Energy Advising Points.

Your energy rights are guaranteed by Law 24/2015

Light, water and gas are a basic right and everyone is guaranteed access.

This is stated in the Law 24/2015, which prohibits utility companies from cutting off supplies to vulnerable households and obliges them to maintain service throughout the economic difficulties.

The state energy model, difficulties paying bills due to economic and work-related reasons, problems derived from poor insulation, and situations of energy dependence are present all year round, and so are their effects on people’s health. That is why we have to defend energy rights in both winter and summer.

If you can’t afford to keep a comfortable temperature at home or to use running water, contact an Energy Advising Points. They are a Barcelona City Council service that offers the information, attention and intervention necessary for people to exercise their energy rights and stop companies from denying them access to basic utilities.

Highlights

Apply for the social discount

More information

What can you do if you have difficulty paying your electricity, water or gas bills?

The Energy Advising Points defend the energy rights of citizens.

Find out what services they offer.

More information

Apply for the social discount

We explain how to process this bonus.

More information

Want to understand your electricity bill? We can help you!

We offer you a small guide to understanding your electricity bill. In this capsule we explain, in five steps, a way to lower your household electricity bill:

1. Find the contracted power (in kW) on your electricity bill.
2. Find your maximum consumption (also called maximum power demanded).
3. Look up the CUPS (Universal Supply Point Code).
4. If necessary, call your utility company.
5. Ask them to lower your power.

For more information to understand the electricity bill, please check this link.

Want to understand your gas bill? We can help you!

We offer you the opportunity to better understand your gas bill and reduce your expenses. To a large extent, by switching to the regulated market through four steps:

1. Determine the type of contract you have (whether it’s in the free market or the regulated market).
2. Find your CUPS (Universal Supply Point Code).
3. If necessary, call your company and request the switch to the regulated market.
4. Verify that there are no automatic contract renewals or binding periods.

For more information to understand the gas bill, please check this link.

Do you want to understand your water bill? We’re here to help!

Here is a guide to helping you understand your water bill, explaining each concept, what information it provides, and what benefits it provides for those in vulnerable situations:
1. Social tariff.
2. Social tariff of the water canon.
3. Discount or exemption from the waste collection tax.
4. Exemption from the sewerage tax.
For more information on understanding the water bill, please check this link.

Do you want to know how you can save water in your own home? We can help you!

In the context of a severe drought like the current one, and in the midst of a climate emergency, it is necessary to do everything possible to save water. Here are some suggestions to help you use less and reduce your bill.

1. When you wash the dishes.
2. When you take a shower.
3. When you go to the toilet.
4. When you turn on the tap.

For more information on saving water at home, follow this link.