Our housing policies are for our citizens
On this site you can find several channels for citizen participation in housing policies, an interactive space in order to build new guidelines together.
All people wishing to participate and interact with the Municipal Administration may do so. With regards to housing policies, citizens may send their opinions via several channels and participate in the opportune spaces provided.
Sharing views with regards to housing is fundamental in order to implement both the prioritisation of problems and opportunities, and the design of plans and programmes.
We also provide citizens with the Housing Services List, that allows them to be informed of the citizen attention channels that Barcelona City Council offers.
We encourage you to consult the various links and to be informed of all the tools at your disposal in order to actively participate in the construction of a Barcelona for everyone.
Citizen participation and Housing
Housing Services List
The Housing Services List is a document that explains the services provided by the Institute of Housing, the commitments undertaken in terms of efficacy and quality of the service and in the channels for citizen and user participation for the improvement of the service.
Participatory process for the drafting of the right to housing plan
During the process of drafting the Plan for The Right to Housing in Barcelona 2016-2026 there arose the need to involve and engage the citizenship in its creation.
This moment of participation took place within the participatory process of the Municipal Action Plan: Deciding Barcelona. This decision was made in order to optimise resources provided by the City Council, not overwhelm the citizens and to provide more coherence to both plans.
In the fourth Annex of the Right to Housing Plan, you’ll find all the information with regards to the participatory process initiated by the drafting team:
Participation body: Council for Social Housing
Barcelona’s Council for Social Housing (CHSB) is the consulting and participatory body of the housing policies in the city that seeks to be an originator of opinions and proposals, and their promotion.
The Council for Social Housing is organized via a plenary of more than 60 members. It’s integrated by representatives of the Catalan Government, of the City Council, all the municipal groups and the sector councils of municipal participation.
It is also integrated by members of non-profit organizations, associations, social support entities for access to housing, cooperatives, syndicates, professional collages and members of neighbourhood movements, among others.
Attention to citizens: complaints and suggestions
Barcelona City Council provides citizens with a specific channel in order to communicate service incidents, complaints and suggestions regarding the functioning of housing services.
The most important aspect of filing a petition is to classify its content correctly. You’ll be able to check its status and make a claim. Use this link to send us your complaints and suggestions.