A new responsible consumer space has been opened, coinciding with World Consumer Rights Day. The facility will offer activities, resources and proposals based around responsible consumption and awareness, and comes in addition to other initiatives by municipal services already working in this sphere.
The initiative is part of the strategy to boost responsible consumption, which views consumption as a proactive part of the socio-economic model and seeks to place value on other aspects of what we consume, beyond the occasional satisfaction generated by the act of buying something.
The new facility, housed in the newly-renovated Palau Foronda, will carry on with consumer rights services offered by the Municipal Consumer Information Office (OMIC) since 1983, also adding this new perspective on consumption with activities and services for training centres, organisations, businesses and other collectives to be incorporated in stages.
The OMIC dealt with 20,082 enquiries and 6,509 complaints in 2017, with almost half of cases being resolved favourable for consumers and 1,090 being referred to the Barcelona Consumer Arbitration Board (JACB).
A responsible space
The remodelling project for the Palau Foronda was conceived to give certain parts of the building a multi-purpose function, as well as creating a classroom and adapting the multi-purpose room for use by consumer-related entities. The renovation also introduced social and environmental features such as new furniture made from recycled materials and unused items, designed and made by L’estoc, a cooperative promoting labour integration for people with intellectual disabilities.