Ten energy advice points are in operation to ensure users do not get their electricity, water and gas services cut off. The points offer information on how to reduce costs, improve energy efficiency and understand invoices better.
The energy advice points have been conceived with the idea of informing and empowering citizens regarding the rights guaranteed by law 24/2015, which obliges supply companies to maintain services for vulnerable people. The points also offer personalised support to reduce electricity, water and gas bills, optimise services, improve energy efficiency in people’s homes and deal with companies on behalf of users.
Citizens who can’t afford to pay their electricity, water and gas bills, as well as those who need guidance in dealing with companies, can approach their nearest energy advice point. There are ten points in the city and among other services they offer information on social discounts, the most suitable power levels for users and how to proceed after receiving a demand for payment or being cut off.
According to the Deputy Mayor for Social Rights, Laia Ortiz: “A public service is needed which protects and provides information about local residents’ rights when faced with energy poverty and the constant abuses of companies”. Ortiz added: “We need people to know about and recognise their energy rights, as well as abusive situations and breaches in the law”.